Policy: AWS > Well-Architected Tool > AWS Well-Architected Framework > Operational Excellence > OPS 10. How do you manage workload and operations events? > Define escalation paths

Define escalation paths in your runbooks and playbooks, including what triggers escalation, and procedures for escalation. Specifically identify owners for each action to ensure effective and prompt responses to operations events.

See Define escalation paths for more information.

Resource Types

This policy targets the following resource types:

AWS > Well-Architected Tool > AWS Well-Architected Framework

Primary Policy

This policy is used with the following primary policy:

AWS > Well-Architected Tool > AWS Well-Architected Framework > Operational Excellence > OPS 10. How do you manage workload and operations events?

Controls

Policy Specification

Schema Type	`string`
Default	`Skip`
Valid Values [YAML]	`Skip` `True` `False`

In Your Workspace

Policy Settings by Type report

Developers

Category URI

tmod:@turbot/turbot#/control/categories/other

Policy Type URI

tmod:@turbot/aws-wellarchitected-framework#/policy/types/ops10DefineEscalationPaths

GraphQL

query policyType(id: "tmod:@turbot/aws-wellarchitected-framework#/policy/types/ops10DefineEscalationPaths") { … }

query policySettings(filter: "policyTypeId:'tmod:@turbot/aws-wellarchitected-framework#/policy/types/ops10DefineEscalationPaths'") { … }

query policyValues(filter: "policyTypeId:'tmod:@turbot/aws-wellarchitected-framework#/policy/types/ops10DefineEscalationPaths'") { … }

CLI

Get Policy Type

turbot graphql policy-type --id "tmod:@turbot/aws-wellarchitected-framework#/policy/types/ops10DefineEscalationPaths"

Get Policy Settings

turbot graphql policy-settings --filter "policyTypeId:tmod:@turbot/aws-wellarchitected-framework#/policy/types/ops10DefineEscalationPaths"