Policy: AWS > Well-Architected Tool > AWS Well-Architected Framework > Operational Excellence > OPS 10. How do you manage workload and operations events? > Use processes for event, incident, and problem management

Have processes to address observed events, events that require intervention (incidents), and events that require intervention and either recur or cannot currently be resolved (problems). Use these processes to mitigate the impact of these events on the business and your customers by ensuring timely and appropriate responses.

See Use processes for event, incident, and problem management for more information.

Targets

This policy targets the following resource types:

AWS > Well-Architected Tool > AWS Well-Architected Framework

Primary Policy

This policy is used with the following primary policy:

AWS > Well-Architected Tool > AWS Well-Architected Framework > Operational Excellence > OPS 10. How do you manage workload and operations events?

Controls

Setting this policy configures this control:

AWS > Well-Architected Tool > AWS Well-Architected Framework > Operational Excellence > OPS 10. How do you manage workload and operations events?

Policy Specification

Schema Type	`string`
Default	`Skip`
Valid Values [YAML]	`Skip` `True` `False`

In Your Workspace

Policy Settings by Type report

Developers

Category URI

tmod:@turbot/turbot#/control/categories/other

Policy Type URI

tmod:@turbot/aws-wellarchitected-framework#/policy/types/ops10EventIncidentProblemProcess

GraphQL

query policyType(id: "tmod:@turbot/aws-wellarchitected-framework#/policy/types/ops10EventIncidentProblemProcess") { … }

query policySettings(filter: "policyTypeId:'tmod:@turbot/aws-wellarchitected-framework#/policy/types/ops10EventIncidentProblemProcess'") { … }

query policyValues(filter: "policyTypeId:'tmod:@turbot/aws-wellarchitected-framework#/policy/types/ops10EventIncidentProblemProcess'") { … }

CLI

Get Policy Type

turbot graphql policy-type --id "tmod:@turbot/aws-wellarchitected-framework#/policy/types/ops10EventIncidentProblemProcess"

Get Policy Settings

turbot graphql policy-settings --filter "policyTypeId:tmod:@turbot/aws-wellarchitected-framework#/policy/types/ops10EventIncidentProblemProcess"